Welcome to UMPLIFE Shop, where we deliver baseball and softball equipment with the precision of a perfect pitch. Below you’ll find all the details about our shipping and return policies designed to make your experience as smooth as a well-oiled glove.

Shipping Information

Our Shipping Promise: We swing for the fences when it comes to getting your gear to you quickly and safely.

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

We offer two shipping methods to meet your needs:

  • Standard Shipping ($12.95) – via DHL or FedEx
    • Delivery within 10-15 business days after shipment
  • Free Shipping – via EMS (for orders over $50)
    • Delivery within 15-25 business days after shipment

Note: Delivery times are estimates and may vary based on destination and customs processing. Some remote areas in Asia and other regions may not be serviceable.

International Shipping

We ship worldwide (excluding certain Asian/remote regions not served by our carriers). International customers are responsible for any customs fees, taxes, or duties imposed by their country.

Returns & Exchanges

Our Return Promise: We stand behind our gear like an umpire stands behind home plate. If you’re not completely satisfied, we’ll make it right.

Return Policy Basics

  • 15-day return window from date of delivery
  • Items must be unused, in original condition with all tags and packaging
  • Proof of purchase required for all returns

Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns on:

  • Custom or personalized items (including engraved equipment)
  • Used protective gear (Chest-Protectors, Arm-Wrist-Guards)
  • Opened baseball/softball packages (Baseballs, Baseballs (Training))
  • Items marked as “Final Sale”

The 4-Step Return Process

Step 1: Initiate Your Return
Email our customer service team at [email protected] within 15 days of receiving your order with:

  • Your order number
  • Item(s) you wish to return/exchange
  • Reason for return
  • Whether you prefer a refund or exchange

Sample Email:

Subject: Return Request – Order #[Your Order Number]

Dear UMPLIFE Team,

I would like to request a return/exchange for my recent order (#[Your Order Number]).

Item(s) for return: [Product Name(s)]
Reason for return: [Size Issue/Defective/Wrong Item/Other]
Preferred resolution: [Refund/Exchange for [Product Name & Size]]

Please advise next steps.

Best regards,
[Your Full Name]
[Your Contact Information]

Step 2: Receive Authorization
Our team will respond within 24 business hours with:

  • Return authorization number
  • Shipping instructions
  • Return address: 2081 Arrowood Drive, Jacksonville, FL 32044

Step 3: Ship Your Return
Package the item securely with all original packaging and include:

  • Return authorization number clearly visible
  • Copy of your invoice or packing slip

Note: Customers are responsible for return shipping costs unless the return is due to our error.

Step 4: Processing Your Return
Once received at our Jacksonville facility, we’ll inspect the item within 3 business days and notify you via email about the status of your refund or exchange.

Refund Information

  • Approved refunds processed within 5 business days after inspection
  • Refund issued to original payment method:
    • Credit/Debit Cards (Visa, MasterCard, JCB): 3-10 business days to appear on your statement
    • PayPal: Typically reflects within 24 hours
  • Original shipping fees are non-refundable (except for returns due to our error)

Exchange Process

  • Follow the standard return process above
  • Indicate your desired exchange item in your return request
  • We’ll ship the replacement once we receive your return
  • Customer responsible for any price difference and additional shipping costs

Damaged or Defective Items

If you receive a damaged or defective item (which is rare – we check our equipment as thoroughly as an umpire checks a bat), contact us immediately at [email protected] with photos of the damage. We’ll arrange for a replacement or refund and provide a prepaid return label if needed.

International Returns

  • Return shipping costs are the customer’s responsibility
  • Customs fees/duties are non-refundable
  • Mark package as “Returned Goods” to avoid additional charges

Need Assistance?

Our customer service team is ready to assist you like a seasoned coach. Contact us at:

  • Email: [email protected]
  • Mail: UMPLIFE Shop, 2081 Arrowood Drive, Jacksonville, FL 32044

Note: This policy may be updated periodically. The version on our website at the time of your return will apply.