FAQ

We specialize in comprehensive baseball gear including apparel, protective equipment (like arm/wrist guards and chest protectors), training equipment (batting cages, balls, ball buckets), field equipment (bases, home plates), and accessories (bags, belts, caps). Our inventory is curated for players, coaches, and teams at all levels.

Yes! Many of our products are designed for both baseball and softball use. Look for items specifically labeled “Baseball/Softball” in their descriptions. When in doubt, check the product specifications or contact our customer service team.

Each product page includes detailed sizing charts. For protective equipment like chest protectors, we recommend measuring according to our guidelines and comparing with the size chart. If you’re between sizes or need assistance, our customer service team can help you select the right fit.

We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout. All transactions are encrypted for your protection.

Currently, we process orders as guest checkouts for faster service. However, you’ll receive email updates with tracking information for every order. For order history or changes, please contact our customer service team with your order number.

Contact us immediately at [email protected] with your order number. We process orders quickly (within 1-2 business days), so timing is important. If your order hasn’t shipped yet, we’ll do our best to accommodate your request.

We ship worldwide to most locations! Currently, we’re unable to ship to some Asian countries and remote areas due to logistical constraints. During checkout, our system will confirm if we can deliver to your location.

We offer two reliable options tailored for baseball needs:

Standard Shipping ($12.95): Via DHL or FedEx – ideal when you need gear fast (10-15 days after dispatch)
Free Shipping: Via EMS for orders over $50 – perfect for teams or seasonal orders (15-25 days after dispatch)

Our Jacksonville-based team processes all orders within 1-2 business days. During peak seasons (spring training, tournaments), please allow extra processing time. You’ll receive tracking information as soon as your order ships.

International orders may be subject to customs or import fees depending on your country’s regulations. These fees are the responsibility of the customer and are not included in your order total. Check with your local customs office for estimates.

We offer a 15-day return policy from the delivery date for items in new, unused condition with original packaging. Simply contact us at [email protected] to initiate your return. Please include your order number and reason for return.

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped, defective product, etc.). We recommend using a trackable shipping method for returns.

Once we receive and inspect your return, we’ll process your refund within 3-5 business days. Refunds will be issued to your original payment method. Bank processing times may vary.

Absolutely! Contact our customer service team to arrange an exchange. You’ll need to return the original item following our return policy, then place a new order for the desired item. For sizing exchanges, we’ll help ensure you get the right fit.